Lost property

Lost something on on the Sydney Light Rail?

It's now easier than ever to check if your lost property was found. Visit transportnsw.info to check online the list of properties found, or submit the details of the property you have lost.

We will respond within one (1) business day.

Please note:

If you have just lost your property, for safety reasons we will not be able to contact our light rail employees on board a tram in service.

Remember to always check first if your property has been retrieved before visiting our office. And if it has been retrieved, then call us first on 02 8584 5288* to arrange a time to come and collect your property; it will avoid any disappointment in case we have not retrieved it.

* Office opening hours: Monday to Friday, 09:30-17:00 (EST) excluding public holidays.

 

 


When submiting online the details of your lost property, provide a full description of the item(s) you have lost, including:

  • Brand, model, colour, size, distinguishing features? What was in it?
  • Where and when did you leave it? Including light rail vehicle number you travelled on (indicated on white sticker externally on the side of the driver cabin or internally on the glass window behind the driver), stops where you boarded/alighted, direction of travel, date and time.
  • What's your return daytime telephone number? So we can contact you.

 

Our follow up: We will check all retrieved lost properties, and contact you back as soon as possible.

All lost properties are registered and kept for 28 days, at which point it will be donated to a charity if unclaimed, or handed over to the Police if valuable. Please note – perishable items such as food will be disposed of immediately.  


Getting your property back:

If we have found your property, we will confirm when you can collect it during opening hours. For security purposes, please bring a photo ID when collecting your item(s).

Due to COVID-19 safe restrictions, please ensure to wear a mask when visiting our office.

 

> Collection point for all properties retrieved on L1 Dulwich Hill Line, L2 Randwick Line or L3 Kingsford Line: Transdev Sydney Light Rail, 66a Ascot Street (next to Royal Randwick Racecourse Ascot entrance), Kensington NSW 2033, Australia. Click here to access a map of our Randwick offices location

 

If you have found something on the light rail: Please hand any items you find on the light rail to one of our Customer Service Officers if present on board a vehicle or at a stop, or visit our offices as per address indicated above.

Are you unsure of the service time and date you travelled?

- check the details on your light rail ticket or your Opal account

- check the trip planner for a similar trip

Lost your Opal card?

If your Opal card is registered and has been lost or stolen, you can login to your Opal account to block the card to protect your card balance and arrange a balance transfer to another Opal card